Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty terms & conditions

The benefits provided by this warranty are in addition to other rights and remedies available to the consumers under Australia Consumer Law.

  1. This warranty is valid from the date of purchase in Australia and used in Australia in normal domestic appliances:

Range Hoods: Two year On-Site Warranty (including parts and labour); motor (all models) and adjustable elevation rods (models EMG9030, EMS9026 only) are covered by a ten-year (parts only) warranty.

Cooktop: Two-year On-Site repair service(including parts & labour); the tempered glass panels of the models GLG86322, GLG86322LPG  and GLG60409 are covered by a ten-year (parts only) warranty.

Ovens: one-year On-site repair service(parts&labour)

Microwaves and Steam Oven: one-year repair service(parts&labour)

  1. If the products is located 50 kilometres outside the nearest authorised service agent area, you must cover the travel cost incurred by the nearest authorised service agent. The cost will be disclosed to you for acceptance by your prior to your claim being processed. If the product must be taken back to an authorised repair service centre for further testing, you agree to let the designated personnel to pick up and take the product for the further testing, at the cost of FOTILE. For a carry in serviceable product(e.g.microwaves), the product is transported at your cost and risk while in transit to and from the place of purchase or the nearest authorised service agent for repair.
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